Frequently Asked Questions
Last updated: 01.06.2026
How do I make a reservation?
Find the venue you want by searching by city and type (restaurant, bar, club, cafe, lounge) or by browsing the venue list. On the venue page, choose the party size, date and one of the available time slots, then enter your details and confirm the reservation.
What information do I need to provide?
You need to provide your full name, email address and contact phone number. You can optionally add special requests (allergies, celebrations, special needs).
Do I need to create an account?
No. Reservations are made without registration and without creating a user account — you only need to fill in the reservation form.
Is the reservation free or do I have to pay?
It depends on the venue and the event. Some venues offer free reservations, while others require payment of a reservation amount before confirmation. For events you pay the ticket price multiplied by the party size. The amount charged is clearly shown before you confirm payment.
How is payment handled, and is it secure?
We accept Visa, MasterCard and DinaCard cards, Apple Pay and Google Pay, and IPS instant payment. Payment takes place on the secure (encrypted) page of the PaySpot payment gateway, and your card data is never stored in our system at any moment. After paying you get a confirmation on the site and, if the payment succeeded, by email.
Do I get a reservation confirmation?
Yes. After a successful reservation you receive a confirmation by email, along with a unique reservation code. You can track your reservation status at any time on the reservation tracking page.
How do I check my reservation status?
The link in your confirmation opens the tracking page, where you can see the reservation status (pending, confirmed, cancelled, etc.), your reservation code and all the details. The page updates automatically when the venue confirms or changes the status.
Can I cancel or change my reservation?
You can cancel your reservation yourself from the tracking page, which lets the venue release the table. A paid reservation amount is not refunded, as it protects the venue against no-shows; when you arrive it is applied in full to your bill. Event tickets are refunded only if the organiser cancels the event. To change a reservation, cancel the existing one and create a new one.
How are events different from a regular reservation?
For events you buy tickets for a specific date and time, and the price is calculated per person. The number of tickets is limited, so once they sell out the event is marked as sold out.
How far in advance can I book?
The booking window depends on the chosen venue's settings. The available dates and time slots are shown during the reservation.
I have a question about a specific venue — who do I contact?
The venue's contact phone is shown on its page. For anything else you can reach us at info@werezrv.com.