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Terms of Service

Last updated: 14.09.2026

1. Company details

  • Full legal name: WEREZRV DOO
  • Registered address: Stojana Protića 2, 11118 Belgrade (Vračar), Serbia
  • Principal activity: Online reservation and online payment platform
  • Activity code: 7990
  • Registration number: 22192906
  • Tax number (PIB): 115683827
  • Web address: werezrv.com
  • Contact email: info@werezrv.com
  • Contact phone: 063 444 971

2. Acceptance of the terms

Before making a reservation through the Platform, please read these Terms of Service carefully so that you have all the information you need to make your decision. By reserving a table or buying a ticket through the Platform you agree to all the terms and information presented to you and confirm that you have read, understood and accepted these Terms of Service in full. These Terms govern the conditions of reservations and ticket purchases, the rights and obligations of consumers, and other matters relevant to the operation of, and purchases through, this website.

Our Privacy Policy supplements these Terms of Service. We recommend that you read this information carefully and check for updates from time to time.

3. Contact details

For any information regarding your reservation, as well as in case of a complaint or reservation cancellation, you can reach us through the following contacts:

  • Address: Stojana Protića 2, 11118 Belgrade (Vračar), Serbia
  • Email: info@werezrv.com

4. Description of services and prices

WEREZRV is an online platform through which users reserve and pay online for entrance to their desired restaurant or club. An accurate description of each service, including the price, is shown next to the relevant offer on the website. All prices are expressed in Serbian dinars (RSD) and are final: VAT is included in the price where it applies, and there are no additional charges.

5. Payment methods and charging of your account

All payments are processed through reliable external payment systems. Payments by payment card (Visa, DinaCard, Mastercard, Maestro) are processed through the following providers: the electronic money institution PaySpot doo Novi Sad, with its registered office in Novi Sad, Branimira Ćosića 2/II/201B, registration number 21157074, PIB 109296534 (the Institution), and Raiffeisen banka a.d. Beograd, with its registered office in Belgrade, Đorđa Stanojevića 16, registration number 17335600, PIB 10000029 (the Bank).

To complete the purchase, the buyer must enter their payment card details on the designated secure form. If the transaction is carried out, the buyer is informed that funds in the amount of the created order have been successfully reserved. By accepting these Terms of Service the buyer agrees that, at the moment of the initial order, funds in the amount of the created order are reserved and that their payment card is charged for the amount of the completed order. Payment card details are kept on the Bank's secure protected page in encrypted form and are not available to other parties in the payment process. Payment card details are at no time available to the Platform or to the Institution. When card details are entered, confidential information is transmitted over the public network in protected (encrypted) form using the SSL protocol and PKI system, the most advanced cryptographic technology currently available.

If money is refunded to the buyer (complaint, withdrawal from the purchase, etc.), the refund is made to the card, or to the buyer's current account with their consent. For a refund the buyer will provide the current account to which the funds are to be returned; this is personal data protected in accordance with the Privacy Policy. If funds are refunded to a buyer who previously paid with a payment card, in part or in full and regardless of the reason for the refund, Werezrv is obliged to make the refund exclusively through the VISA, EC/MC, Maestro and DinaCard payment methods, meaning that the Bank will, on request, refund the funds to the account of the buyer's payment card. For every registered card (one or more) the validity of the card and of the buyer is checked. The entry and transfer of personal data and card numbers are protected in accordance with the leading security protocols on the Internet and with the PCI DSS standards for secure payments.

Payment with digital wallets — Google Pay and Apple Pay can be used. The buyer confirms the transaction with biometrics (fingerprint, face recognition) or a PIN on their mobile device, which constitutes consent to the execution of the transaction.

Payment by IPS "Scan" — made through the buyer's bank's mobile banking app by scanning an IPS QR code.

5.1. Rules and information on card payments

In the process of accepting payment cards and executing payment transactions on the website, the funds paid by the User for the cashless card payment service on the website are transferred (paid) through electronic channels supported by the Bank to a special account of the electronic money institution for the protection of users' funds held with the Bank, for onward transfer to the accounts of the payees. By paying funds to execute a payment transaction with a payment card on the website, the User gives explicit consent for the payment to be made to the Institution's special account for the protection of users' funds opened with the Bank, and agrees that the Platform issues instructions for the transfer to the payees' payment accounts. The Institution is not liable for tax or other legal obligations that may arise from the authorised or unauthorised use of the website by the User.

5.1.1. Pre-contractual information

With every payment through the website the User concludes a single payment transaction contract with the Institution for the acceptance and transfer of funds to the payees. The pre-contractual information on the single payment transaction on the website comprises information on the single payment transaction contract when paying on the website, information on the execution of single payment transactions, information and data on fees and the schedule for the execution of single payment transactions, and information on the means and methods of communication between the User and the Institution.

Information on the single payment transaction contract – the single payment transaction contract is a distance contract for the execution of a single payment transaction which governs the execution of one specific payment transaction. It is concluded between the Institution and the User on the website, as a means of distance communication, by the user activating certain options in the content shown on the website and giving consent to the execution of the single payment transaction by successfully initiating a card transaction. The single payment transaction contract consists of the General Terms for the Provision of Payment Services (the Institution's General Terms of Business) and the Institution's Schedule, both available at https://www.payspot.rs, these Terms of Service and the consumer's authorised order for the execution of the single payment transaction. By issuing an order for the execution of a single payment transaction, i.e. by initiating a card payment, the User is deemed to have read and accepted these website Terms and the Institution's pre-contractual information and conditions for the execution of single payment transactions, which are available to the User on the website before the payment transaction is executed and to which the User has agreed. The single payment transaction contract is deemed concluded by the act of the User giving consent to the execution of the single payment transaction on the website.

The single payment transaction contract is concluded in the Serbian language. During the contractual relationship the User has the right to receive, on request, a paper copy of the single payment transaction order.

5.1.2. Authorisation and execution of the single payment transaction

A single payment transaction is determined by a payment order. The Institution receives payment orders directly from the website, which submits them in the name and on behalf of the User initiating the execution of the single payment transaction.

A payment transaction is deemed authorised when the user has given consent to its execution. By authorising the order the user consents to the execution of the payment transaction under the conditions presented immediately before consent was given and under the Institution's General Terms of Business (www.payspot.rs), whereby the single payment transaction contract between the Institution and the User is concluded.

The Institution will execute a payment order requesting a payment transaction provided that:

  • the order is correctly completed, meaning the complete entry of the data on the payment order with at least the minimum data needed to approve the transaction;
  • the User has provided sufficient funds to execute the order, i.e. the Institution has received in its account with the bank the amount of funds for the execution of the single payment transaction;
  • the User has given consent to the execution of the payment order;
  • there are no legal obstacles to execution (under other regulations).

The payment order is executed in accordance with the Institution's Schedule, available at: the Institution's Schedule.

The User bears no cost for the single payment transaction.

6. Nature of the service and reservation fulfilment

WEREZRV does not deliver physical goods and does not perform any kind of delivery. It is purely an online reservation system through which the user pays for a service (a reservation or entrance) at the chosen restaurant or club.

After a successful payment, the user receives an electronic reservation confirmation (e.g. by email), which serves as proof of the reservation made with the hospitality venue. The service itself (e.g. entrance to and stay at the venue) is provided directly by the chosen restaurant or club.

We keep proof that the service was provided (the electronic reservation confirmation, the check-in record at the entrance and the corresponding server logs) for at least two years from the date of the transaction and provide it to the bank on request in the event of a transaction dispute.

7. Currency conversion statement

All payments will be effected in Serbian currency — dinar (RSD). For the informational display of prices in other currencies, the exchange rate of the National Bank of Serbia is used. The amount your payment card account will be charged is obtained through the conversion of the price into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your card, the same amount is converted into your local currency according to the exchange rate of the card associations/your issuing bank, which cannot be known to us at the moment of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website and the one shown on your bank statement. Thank you for your understanding.

8. Complaints and cancellation policy

If a paid reservation was not recorded correctly, if you did not receive a reservation confirmation, or if the data on the confirmation is incorrect, please contact us no later than 24 hours by email at info@werezrv.com.

If non-conformities appear within the meaning of the Consumer Protection Act, please contact us. As soon as possible, and no later than 8 days from the day of receipt of the complaint in writing or electronically, we will respond to your complaint and inform you about further steps. The deadline for resolving a complaint is 15 days from the moment it is submitted.

Reservation amount

The reservation amount guarantees that you will arrive at the reserved time and protects the venue against no-shows. The reservation amount is not refundable: neither if the reservation is cancelled, however far in advance, nor in the case of a no-show. When you arrive, the reservation amount is applied in full to your final bill at the venue. You can still cancel the reservation from the tracking page so the venue can release the table. Before paying we ask you to explicitly confirm that you have understood and accepted this.

Event tickets

Event tickets are non-refundable. The only exception is cancellation of the event by the organiser: in that case the full amount is refunded to you without a separate request. Postponing an event to another date does not entitle you to a refund; the ticket is valid for the new date. Before paying for tickets we ask you to explicitly confirm that you have understood and accepted this.

Where a refund is due, it is issued no later than 14 days from the day the event was cancelled, exclusively to the payment card or account used for the payment. When the funds appear on your statement depends on your card-issuing bank.

9. Refund of charged funds

In case of refunding a user who previously paid by a payment card, partially or in full, and regardless of the reason for the refund, WEREZRV DOO is obliged to issue the refund exclusively via the VISA, EC/MC, Maestro and DinaCard payment methods, which means the refund to the payment card holder's account will be carried out via the PaySpot payment gateway.

10. Other important consumer information

In accordance with the consumer protection regulations of the Republic of Serbia, we inform you about:

  • the method of payment and the performance of other contractual obligations;
  • the existence of statutory liability for non-conformity of the service with the contract;
  • how to file a complaint, the place of receipt and the manner of handling complaints, and the conditions for exercising consumer rights based on conformity;
  • the conditions for cancelling a reservation, terminating the contract and the duration of contractual obligations;
  • the possibility of access to out-of-court dispute resolution mechanisms and how to access them.

For digital content, we inform you of its functionality (including technical protection measures) and of the relevant interoperability of the digital content with hardware and software. Upon conclusion of the contract, these notices become an integral part of the contract.

11. Order specification and consent to the terms of purchase

Immediately before initiating payment, we show you the order specification: the name of the service, the quantity, the unit and total price with a VAT statement, and the unique reservation code which serves as the order identification number (OID). Payment is not possible until you tick the box confirming that you have read and agree to these terms of business, which are available at that moment via a link that opens in a new window.

12. Subject of sale

The subject of sale on this sales point is the service of online reservation and online payment for entrance to restaurants and clubs. Services are sold in accordance with the laws and regulations of the Republic of Serbia.

13. Confidentiality of data

Personal and address data of consumers provided during purchase are considered a business secret and are governed by the Personal Data Protection Act. This data is not sold, ceded or exchanged with any third party, except with the Bank or competent state authorities. We do not request or store, in any electronic form, payment card data (card number, expiry date, CVC2/CVV number, etc.).

Processing of personal data means any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, sorting, grouping or structuring, storage, adaptation or alteration, and disclosure. For all matters concerning the protection of personal data, its processing and your rights in that respect, please see our Privacy Policy.

By accepting these Terms and using our Platform you confirm that you have fully understood and accepted these Terms and that you have been informed of the legal basis, purpose, scope and manner of use of your personal data, i.e. that you have been given the information required by Article 23 of the Personal Data Protection Act.

14. Dispute resolution – jurisdiction and governing law

The parties agree to endeavour to resolve amicably any misunderstandings and disputes that arise during the contractual relationship. Should an amicable resolution not be reached, the court with subject-matter jurisdiction in Belgrade shall have jurisdiction and the law of the Republic of Serbia shall apply.

15. Out-of-court resolution of consumer disputes

In accordance with the Consumer Protection Act, a consumer may resolve a dispute through the out-of-court dispute resolution procedure, in the manner defined by the Act.

16. Changes to the terms of purchase

WEREZRV may at any time, without prior notice, amend or supplement the terms of use by updating these Terms. By continuing to use any of the site's services you accept all subsequently published rules and terms of purchase.